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AI Is Reshaping Customer Service | Abdulmohsin Al Omran in an Interview with Bloomberg Asharq

AI Is Reshaping Customer Service | Abdulmohsin Al Omran in an Interview with Bloomberg Asharq

Bloomberg Asharq hosted Abdulmohsin Al Omran, Founder and CEO of The Family Office, during the Al Eqtisadiah’s AI Forum in Riyadh, with The Family Office as the Exclusive Official Sponsor, to discuss the company’s digital transformation and AI journey, and the role of AI in enhancing operational efficiency and shaping the future competitiveness of businesses. Below are the highlights of the interview:

Oct 15, 2026Management Insights- 1 min
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  • The Family Office began its digital transformation journey in 2018, focusing on developing its databases and investing in AI technologies.

  • By connecting departments through The Family Office AI Brain, clients can access information and complete transactions in seconds rather than days.

  • Implementing AI requires employee training, data cleansing, and redesigning workflows to ensure accurate information and reliable execution.

  • An estimated 50% of companies worldwide could disappear or merge within the next seven years as they struggle to match the service standards offered by AI-driven businesses.

 

Watch the full interview above.

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About The Family Office

Since 2004, The Family Office has been the wealth manager of choice for more than 1000 families and individuals, helping them preserve and grow their wealth through customized solutions in diversified alternatives and more. Schedule a call with our financial experts and learn more about our wealth management process.


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